FAQS
1. Can I return a product if I'm not satisfied?
Yes, RHC Studio offers a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure that the item is in the same condition as when you received it, with tags and in its original packaging. To initiate a return, please contact us at csd@feiwubaobao.com.
2. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please contact us immediately at csd@feiwubaobao.com. We will evaluate the issue and make it right by providing a replacement or issuing a refund.
3. Does RHC Studio offer international shipping?
Yes, RHC Studio offers international shipping to select countries/regions. However, please note that international orders may be subject to additional shipping fees and customs duties. The delivery time for international orders may also vary due to customs processing.
4. How long does it take for my order to be processed and shipped?
Upon receiving your order, our team will process it promptly within 2 business days. Orders placed on weekends or public holidays will be processed on the next business day. The estimated delivery time for your order will depend on the chosen shipping method and your location.
5. Can I track the status of my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online. If you have any questions or concerns regarding the delivery of your order, please contact our customer service team for assistance.
6. Are there any exceptions to the return policy?
Yes, certain items cannot be returned due to hygiene and safety reasons. These include perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your item for return, please contact us for further assistance.
7. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
8. How can I contact RHC Studio for further assistance?
You can contact RHC Studio's customer service team by emailing us at csd@feiwubaobao.com. We are here to assist you with any questions, concerns, or inquiries you may have.
Pre sales questions
Yes it is.
No, We don't
Theme questions
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file: tea-and-coffee-1.0.0-sections-ready.zip in the folder Tea And Coffee Sections Ready 1.0.0, then you just need to upload tea-and-coffee-1.0.0-sections-ready.zip file to your Shopify store.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, it does. Please check it out here to see how it works: https://teaandcoffee-theme.myshopify.com/collections/all-tea/products/dinterdum-pretium-condimento
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